Cancellation & Refund Policy

REFUND:
Kindly note, there are no refunds or returns offered due to the nature of the products sold, as they cannot be resold after leaving the seller's supervision. All sales are considered final. 

If you experience any dissatisfaction with a product, you may contact us through mail on soapsmitten1@gmail.com

Refund can be generated on certain criteria:

• In case you receive a damaged or wrong product, we require videos or pictures as proof. Kindly share them with us through email at soapsmitten1@gmail.com or on Instagram by messaging us  @soapsmitten. We will assess the provided evidence and initiate the necessary measures accordingly. We apologize for any inconvenience caused and strive to provide a hassle-free shopping experience to our valued customers.

CANCELLATION:

To cancel an order, you must do so within 24 hours of placing the order by emailing soapsmitten1@gmail.com or reaching out to us via whatsapp message on +919137337955 with your order number. Once an order has been shipped, it cannot be cancelled.

 

APPEARANCE OF THE PRODUCTS:

All products are handmade in small batches, and hence the products differ slightly from product to product and batch to batch. 

Although we strive to capture every physical detail of our soaps through photography, there may be slight differences between the soap you receive and the product shown in the photograph. 

 

PLEASE NOTE:

SoapSmitten disclaims any medical claims related to the use of its products. 

We highly recommend patch test all products before use. If you experience any irritation/rash, please discontinue the usage.